Do we have a money-back guarantee policy?
Yes. Yes we do.
And here’s why:
If you have an interest in working with parents and babies, we’re confident we can offer you a course that will add depth and value to your work. If we’re so confident of this, you might be asking why need to have a money-back option?
Well…here’s the bottom line:
We want all of our students to feel like doing this course was one the best decisions you ever made. And at the same time, we also know that we can’t be everything to everyone all the time (that would just be silly, right?).
Our student feedback shows that by any measure (and certainly compared to the industry average) our course satisfaction rates are very high. You can check out our student transparency figures for yourself: the vast majority of our students have a high-level satisfaction with this course.
But just because most of our students love this course, it doesn’t mean you are “in the wrong” if you are one of the small number of students who doesn’t love it. Our experience is that it usually just means that this course is not right for you.
And we want all of our students to be happy. We don’t think that any student in any course, any where, should have to risk money to do a course that isn’t useful or interesting to them on some level. We all know there’s nothing worse than paying for something, only to discover it’s not quite what you wanted.
What you may not know is that this sort of situation (although rare) leaves us feeling pretty miserable too. We thrive on knowing that all our students feel like they have got their money’s worth.
So, for this reason, (along with a whole bunch of other info to help you decide if this course is right for you, and an extensive range of student supports to help you resolve any issues), we also have a money-back guarantee policy
Here’s how our money-back policy works:
We will give your course fees back if:
- By lunch-time on the first day of your training you inform the trainer that you wish to withdraw from the course, and complete the course withdrawal form at the same time, and
- You have paid your course and membership/ student fees in full prior to commencement of your training, and
- You have attended and participated in the first morning of the course (9am – through to lunch time) – we don’t offer a money-back option if you are a “no show”, and
- Your course notes are returned to the trainer, in class, at the time you notify them of your withdrawal(*).
How much money we can refund:
If you withdraw from the course, in accordance with the terms and conditions above, we will refund your course fees in full.
Here’s some more information to help understand more about how our course and admin/ membership fees are worked out.